Terms & Conditions
Last Updated: August 23, 2025
Welcome to AfricaCity Hub ("we," "us," or "our"), an e-commerce platform accessible at www.africacityhub.com (the "Platform"). These Terms and Conditions ("Terms") govern your access to and use of the Platform, including any purchases, content, or services offered. By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.
1. Acceptance of Terms
By using the Platform, you confirm that you are at least 16 years of age and have the legal capacity to enter into these Terms. If you are using the Platform on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
2. Account Registration
To access certain features, such as making purchases or managing orders, you may need to create an account. You agree to:
Provide accurate, current, and complete information during registration.
Maintain the security of your account credentials and notify us immediately of any unauthorized access.
Be responsible for all activities conducted under your account.
We reserve the right to suspend or terminate your account if we suspect fraudulent, abusive, or unauthorized activity.
3. Orders and Payments
3.1 Placing Orders
All orders placed through the Platform are subject to product availability and our acceptance.
We may refuse or cancel orders due to pricing errors, unavailability, or suspected fraud.
3.2 Pricing
All prices are listed in the currency specified on the Platform and include applicable taxes unless otherwise stated.
We reserve the right to change prices at any time, but changes will not affect orders already confirmed.
3.3 Payment
Payments must be made through the secure payment methods provided on the Platform.
You agree to provide valid payment information and authorize us to charge the total order amount, including shipping and taxes.
3.4 Order Confirmation
Upon successful order placement, you will receive a confirmation email. This does not guarantee order fulfillment until processed and shipped.
4. Shipping and Delivery
Shipping times and costs are estimates and may vary based on location, product availability, or unforeseen circumstances.
Risk of loss and title for products pass to you upon delivery to the shipping carrier.
We are not responsible for delays or losses caused by third-party shipping services.
5. Returns and Refunds
Returns and refunds are subject to our Return Policy, available on the Platform.
Products must be returned in their original condition within the specified return period.
Refunds will be processed to the original payment method, subject to inspection of returned items.
6. Intellectual Property
All content on the Platform, including text, images, logos, and designs, is owned by or licensed to AfricaCity Hub and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works of any content without our prior written consent.
7. User Conduct
You agree not to:
Use the Platform for any unlawful or unauthorized purpose.
Interfere with or disrupt the Platform’s functionality, including introducing viruses or malicious code.
Attempt to gain unauthorized access to any part of the Platform or related systems.
Post or transmit false, misleading, or harmful content.
8. User-Generated Content
If you submit reviews, comments, or other content to the Platform, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display such content for purposes related to the Platform’s operation and promotion.
9. Third-Party Links and Services
The Platform may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of these third parties. Your interactions with them are at your own risk.
10. Limitation of Liability
To the fullest extent permitted by law:
The Platform and all products and services are provided "as is" without warranties of any kind, express or implied, including fitness for a particular purpose or merchantability.
We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform or purchase of products, including loss of profits or data.
Our total liability for any claim related to the Platform or products shall not exceed the amount paid by you for the relevant order.
11. Indemnification
You agree to indemnify and hold harmless AfricaCity Hub, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, or expenses arising from your use of the Platform, violation of these Terms, or infringement of any third-party rights.
12. Termination
We may suspend or terminate your access to the Platform at our sole discretion, with or without notice, for reasons including but not limited to violation of these Terms, fraudulent activity, or inactivity. Upon termination, your account and right to use the Platform will cease immediately.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of Kenya, without regard to its conflict of law principles.
Any disputes arising from these Terms or your use of the Platform shall be resolved through negotiation. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts in Kenya.
14. Changes to These Terms
We may update these Terms from time to time. We will notify you of significant changes by posting the updated Terms on the Platform or through other communication channels. Your continued use of the Platform after changes constitutes acceptance of the updated Terms.
15. Force Majeure
We are not liable for any failure or delay in performing our obligations under these Terms due to events beyond our reasonable control, including natural disasters, strikes, or government actions.
16. Contact Us
If you have questions or concerns about these Terms, please contact us at:
AfricaCity Hub
Email: support@africacityhub.com
Address: Riverside Square, Riverside Drive, Westlands, Nairobi, Kenya.
Thank you for choosing AfricaCity Hub. We look forward to providing you with a seamless and enjoyable shopping experience.
