Privacy Policy
Last Updated: August 23, 2025
AfricaCity Hub ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.africacityhub.com, or use our services (collectively, the "Platform"). By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.
1. Information We Collect
We collect information to provide and improve our services. The types of information we may collect include:
1.1 Personal Information
Contact Information: Name, email address, phone number, billing and shipping addresses.
Account Information: Username, password, and other details provided when you create an account.
Payment Information: Credit card details, bank account information, or other payment method details processed through secure third-party payment processors.
Order Information: Details about products or services purchased, including order history and transaction details.
1.2 Non-Personal Information
Browsing Data: IP address, browser type, device information, operating system, and pages visited on the Platform.
Usage Data: Information about how you interact with the Platform, such as clicks, time spent, and search queries.
Cookies and Tracking Technologies: Data collected via cookies, web beacons, and similar technologies to enhance user experience and analyze site performance.
1.3 Information from Third Parties
We may receive information from third parties, such as social media platforms or marketing partners, when you link your accounts or interact with our Platform through their services.
2. How We Use Your Information
We use the information we collect to:
Process Transactions: Facilitate orders, payments, and deliveries.
Provide Customer Support: Respond to inquiries, resolve issues, and communicate order updates.
Personalize Experience: Tailor content, recommendations, and promotions based on your preferences and browsing history.
Improve Our Services: Analyze usage patterns to enhance the Platform’s functionality and user experience.
Marketing and Communications: Send promotional emails, newsletters, or advertisements, where permitted by law and with your consent (where required).
Ensure Security: Detect and prevent fraud, unauthorized access, or other illegal activities.
Comply with Legal Obligations: Meet regulatory and legal requirements.
3. How We Share Your Information
We do not sell your personal information. However, we may share your information with:
Service Providers: Third-party vendors who assist with payment processing, shipping, website hosting, data analytics, or customer service. These providers are contractually obligated to protect your information.
Business Partners: With your consent, we may share information with trusted partners for co-branded promotions or services.
Legal Authorities: When required by law, such as in response to a subpoena, court order, or to protect our rights, property, or safety.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enhance User Experience: Remember your preferences, such as login details or items in your cart.
Analyze Performance: Track site usage and improve functionality.
Serve Ads: Deliver relevant advertisements based on your interests.
You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of the Platform.
5. Your Choices and Rights
You have the following rights regarding your personal information, subject to applicable laws:
Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal obligations.
Opt-Out: Unsubscribe from marketing communications by clicking the "unsubscribe" link in emails or contacting us.
Data Portability: Request a copy of your data in a structured, commonly used format.
To exercise these rights, contact us at privacy@africacityhub.com. We may require identity verification to process your request.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
7. International Data Transfers
AfricaCity Hub operates globally, and your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.
8. Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer needed, we securely delete or anonymize your data.
9. Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of those third parties.
10. Children’s Privacy
The Platform is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on the Platform or through other communication channels. Your continued use of the Platform after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
AfricaCity Hub
Email: privacy@africacityhub.com
Address: Riverside Square, Riverside Drive, Westlands, Nairobi, Kenya
For complaints, you may also contact your local data protection authority.
Thank you for trusting AfricaCity Hub with your personal information. We are committed to safeguarding your privacy and providing a secure shopping experience.
